Terms of Service
Effective date: October 8, 2026
These Terms govern services provided by YNA — Your New Agent (“YNA,” “we,” “us”). By purchasing or using YNA services, you agree to the applicable order, invoice, service description and these Terms.
Services
YNA provides business services that may include AI-powered receptionist services, lead generation, marketing, business automation, call handling, lead capture, routing, appointment-support workflows and related configuration or support. Exact services depend on the customer's selected service or written agreement.
Customer responsibilities
Customers must provide accurate business information and use YNA services lawfully. Customers remain responsible for their own business decisions, customer relationships, regulatory obligations, advertising claims and any industry-specific requirements.
AI and third-party systems
AI and communications systems can occasionally misunderstand speech, produce errors, experience latency or become unavailable. YNA does not guarantee that every call, lead, message, transfer, appointment or automated action will be error-free. Some services depend on third-party platforms, telecommunications networks and internet services outside YNA's control.
Fees and payment
Fees are communicated through invoices, subscriptions, proposals or service agreements. Customers authorize charges associated with the services they purchase. Recurring services continue according to the agreed billing arrangement until cancelled in accordance with the applicable terms.
Lead generation and marketing
Marketing performance varies. Unless specifically stated in a written agreement, YNA does not guarantee a particular number of leads, sales, appointments, revenue or return on advertising spend.
Cancellation and refunds
Cancellation and refund terms are described in our Refund & Cancellation Policy and any customer-specific written agreement.
Limitation
To the extent permitted by law, YNA is not liable for indirect, incidental, special or consequential losses arising from use of the services. Nothing in these Terms excludes rights that cannot legally be excluded.
Changes
We may update these Terms as our services evolve. Material service-specific commitments in an active written agreement remain governed by that agreement unless amended.